How do I upload large files to SingleStore Support?
If your log files exceed the size limit (50 MB) to attach to the support ticket, you can upload them to support through the following alternative methods:
- Request an FTP account if you do not already have one with SingleStore. Credentials to upload files to FTP will then be provided to you by the support team. There is no size limitation.
Split Large File
- Split the large file with the below command. This generates a number of files, each 50 MB in size named: fileaa, fileab, fileac, etc.
$ split --bytes 52428800 large_file.tar.gz file
- Attach each of the respective files to the support ticket, you may attach all of them in one comment as long as their size is up to 50 MB.